FAQs

❓ Frequently Asked Questions (FAQ)

1. What is Moveaura?

Moveaura is a brand focused on high-quality rehabilitation and mobility support products designed to help improve comfort, stability, and daily movement. Our products include knee supports, ankle braces, posture correctors, hand therapy devices, and more.

2. Are Moveaura products medical devices?

Our products are designed for support, recovery assistance, and mobility improvement.

⚠️ However, they are not a replacement for professional medical diagnosis, treatment, or advice. If you have a serious medical condition, please consult your healthcare provider.

3. How long does shipping take?

Estimated delivery times:

  • 🇺🇸 United States: 7–15 business days
  • 🌍 International: 7–20 business days

Delivery times may vary depending on customs or local logistics.

4. Do you offer free shipping?

Yes ✔

We offer free shipping on all orders in most regions. No hidden fees at checkout.

5. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to track your package in real time.

6. What is your return policy?

We offer a 30-day return policy.

To be eligible:

  • Items must be unused and in original packaging
  • Return request must be made within 30 days of delivery
  • Proof of purchase is required

For assistance, contact our support team.

7. What if I receive a defective or wrong item?

If your item arrives damaged or incorrect, please contact us immediately. We will offer a replacement or full refund depending on the situation.

8. How do I choose the right size?

Each product page includes a detailed size guide. If you are unsure, you can contact our support team and we will help you choose the correct size.

9. Can I change or cancel my order?

Orders can be modified or canceled within 12 hours of purchase. After that, the order may already be processed or shipped.

10. Do you ship internationally?

Yes ✔

We ship to most countries worldwide. International shipping times may vary depending on destination and customs processing.

11. How can I contact customer support?

You can reach us anytime:

📧 Email: moveaura@outlook.com
💬 WhatsApp: +86 19834006896

We usually respond within 24 hours.