Refund policy
1. Overview
At Moveaura, we are committed to providing high-quality rehabilitation and mobility support products designed to improve comfort, stability, and daily well-being.
If you are not fully satisfied with your purchase, we offer a transparent and fair return policy.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days of delivery
- The product must be unused, unworn, and in original packaging
- All original accessories, manuals, and components must be included
- A valid proof of purchase is required
⚠️ Items that are damaged due to misuse are not eligible for return.
3. Non-Returnable Items
The following items cannot be returned:
- Products that have been used or worn for an extended period
- Items marked as final sale or clearance
- Hygiene-related products once opened (if applicable)
4. Refund Process
Once your returned item is received and inspected:
- Refunds will be processed within 3–7 business days
- Refunds will be issued to the original payment method
- Shipping fees are non-refundable unless the item is defective or incorrect
5. Exchanges
We only replace items if:
- The item is defective or damaged
- The wrong item was shipped
To request an exchange, please contact our support team before returning the item.
6. Return Shipping
- Customers are responsible for return shipping costs
- If the return is due to our error, we will cover the shipping cost
📩 Contact Us
Email: moveaura@outlook.com
WhatsApp: +86 19834006896